Returns Policy

No refunds or returns unless product/s are damaged or faulty. Where product/s are received damaged, Lab Equipment Online will repair or replace damaged goods, only after approval by Lab Equipment Online, if reported within 48 hours of delivery. Faulty items after assessment (not as a result of damage or misuse) will be repaired or replaced if possible, otherwise, a refund will be issued if reported within 7 days of receiving the order, at the discretion of Lab Equipment Online. Freight costs to return item/s back to Lab Equipment Online are the responsibility of the customer.